One Great Way 'Friending' More People Can Help Your Business

Today more and more businesses are listening to the popular advice that they must use social media to market their business. Over 700,000 small and medium businesses have created fan pages. While following the trend to jump on Facebook, Twitter, Linkedin and join the blogging world, many business owners struggle to see concrete results that these activities bring.

Many small business owners are consumed with running their business operations and so time spent on other activities is precious. To actively build community online and engage social media, the appropriate time must be put in. As a small business owner, have you ever felt that it's a bother to reach out and connect to everyone you know on this social network and that social network? If you are a business owner who has yet to really dive into social networking because the returns are unclear, here's a reason to do so now.

It's common sales knowledge that if you have a mutual acquaintance or contact, that connection increases that chance you'll be able to generate a transaction. Traditionally, it's been hard to explore common interests or connections with traffic or leads that you source online. Well follow along: The average Facebook user has 130 connections according to Facebook statistics. Imagine that you're a go getter however and you go out there and hook up 200 people on your account (this isn't unrealistic at all). That creates a 26,000 possibles ways that you could share a connection with someone you don't know.

Now imagine that you also join LinkedIn. The average Linkedin user is estimated to have about 61 connections. Say you go out there and hook up with an above average 100 business professionals. Some experts find that there is about a 30% overlap in Linkedin and Facebook connections. Let's take 30% off both numbers so that you have 42.7 connections for the average user that do not overlap with Facebook; and we'll assume you connect with 70 people that do not overlap with your Facebook conections. You have 2989 possible chances of being connected to another Linkedin user.

Combine Facebook and Linkedin and you have 28,989 ways you could be connected to someone that's on linkedin and Facebook. I don't have Twitter stats handy so let's use the number we have for our purposes here but you can imagine how Twitter starts to add to this.

MashedIn.com has created a simple tool that you can mount on your website, blog or link to in email communications. It allows visitors to your website or people reading your email to see if they are connected to you in Facebook, Twitter and Linkedin. On average, we see there could be 28,989 ways that someone could be connected to you. The chances that someone is connected to you increases as you add Facebook friends, Twitter followers and LinkedIn connections. What you have is like a warm introduction to someone who is otherwise anonymous or rather, they have a warm introduction to you.

The Web2.0 movement brought transparency to the web. People who used to just read content now contribute content. Consumers of media have become publishers of media and as more people publish their experiences - conversations, organizations, businesses are all more transparent. Social connections provide context. The more transparency, context and information people have, the more trust we can build with them. MashedIn is one small tool that can help you build a little piece of trust with people that do not yet know you.

MashedIn: The Super Nutshell Version

Have you ever been to a party or business 'networking' function and been standing around not knowing how to connect with anyone. You sit and say to yourself "how much longer do I have to be here?". Then, someone start a short conversation with you. It's a little strained but you both are trying to make an effort. Then, all the sudden, that someone mentions the name of a person you know and you think "holy crap, you know so and so, and OMG I can talk about so and so..." and then you have a totally engaging conversation. You've connected because you share a common connection. Well that's what MashedIn does.

StepRep Update: Reputation Management One Account at a Time

This morning I published a post called Strengthen Your Online Search Reputation on the StepRep blog. This post is a continuation of the previous 2 posts on linking. Your linking can greatly affect your search profile - the results that someone sees when they search for you or your company. Hopefully these 3 posts are helpful for people that are looking for a high level plan to start improving their online reputation.

Yesterday the VendAsta team attended the CSSS career fair at the University of Saskatchewan Computer Science Department. It was great to get out and talk to students that will be coming out of the program. We've already received applications for summer students and from graduating students. Hopefully we find some good matches.

By way of an update on our 2 initiatives:

Today, the HomeBook team wrapped up a sprint and started in on the planning of our last 30 day sprint before our public beta launch of HomeBook. We're super pumped to get it out to the world for a first look!

The StepRep team is winding down their StepRep improvement sprint. We're doing a few things in this milestone. We have some improvements and general styling to finish and we're also doing some architecture work for functionality that will be released in the next sprint (30 day milestone). We'll be wrapping this one up next week.

StepRep will officially be 1 month old on Sunday. Today, I'm gathering up a lot of feedback that we've generated from our first group of users and I'll post a bunch of them on the StepRep blog at the beginning of the week. I'll do this just to let everyone know that we are listening, we appreciate the feedback and we are acting on the feedback.

Lastly, I wanted to say a big thanks to Joel Burslem and Inman News for mentioning StepRep. Also wanted to thanks Missy Caulk, our favorite Ann Arbor Real Estate blogger (there's a little link love for you Missy!), for her post about us on ActiveRain. Of course, I was notified of these posts right away by StepRep! Whether a comment is good or bad, you have to be responsive. Luckily, we're seeing a lot of positive feedback...

Fusing the Age of Social Media with Marketing Principles

I bookmarked a good article on how to evolve marketing by fusing web 2.0 with sound marketing principles. Besides the very obvious plug for SilverPop, the article is has some good suggestions. Some of the better ones I have some comments on:

1. Speak from a place of service - Rather than blatant self promotion. Sounds obvious, but too many people don't get it. If you are using your blog or twitter account to spam thousands of people while trying to build awareness, you are shooting yourself in the foot. Especially on twitter, the best way to build your followers is to publish frequent, valuable content. People find you through feeds and if your tweets have value, you'll get followed. Further, using twitter's content search, people will find you through relevant information you publish on topics they are interested in. You can't splatter your name or your brand all over social media without adding value.

2. Cross-link all of your profiles and social groups. Common sense and I discussed it in my last two blog posts on linking and building a search profile on our StepRep blog. Don't forget to list these profiles, blogs and don't forget about your email footers and other marketing materials.

3. While I noted the obvious plug for SilverPop, I don't think this is a bad product. A more important point here is to clarify what viral should mean. Viral marketing is not trying to produce a video that is soo crazy millions of people are going to share it. A viral product is one that naturally spreads when it is used. Rather, the use of the product spreads it. While SP makes it easier for email messages to spread, an overall focus should be on trying to create something that is spread through it's practical use.

4. Lastly, the point on exclusivity is a good one. If you have several profiles that you are actively trying to promote and build, you have to make the content on them somewhat unique. Sounds simple but it multiplies the workload.

(Oh, and I had to comment - I liked the title of the article ;-) Catchy)

Are Old School Linking Strategies Still Relevant?

The short answer is yes. Typically, websites have used linking to build page rank and compete for search terms. Over the past number of years, those search terms (across the board) have become more and more competitive. Linking to build site traffic is harder and harder. But one area of linking that is very effective and relatively easy is the area of ORM or reputation management.

Not a lot of people take ORM seriously and thus competing in search for your name is easier, in general, than competing for broad search terms. Obviously ORM for search is harder, the more common your name is, but using links properly can catapult rankings for even very common names.

I wrote a basic background on linking over the our StepRep ORM blog this afternoon. Next week, I'll be supplying some concrete strategies for building a personal search profile.